Community equipment service

The council's community equipment loan service is provided by Medequip Assistive Technology Ltd

The services Medequip provide

The service includes deliveries, collections, maintenance and repairs of equipment. including a range of daily living aids from simple aids for walking, washing and using the toilet, to specialist hoists, beds and seating Equipment is provided when a social care or health professional assesses you as needing it.

Medequip staff will always wear uniforms, carry ID badges and contact you in advance to confirm delivery, repair or collection details. If you receive unexpected messages asking for payment or personal information, report this immediately using the contact details below.

Awaiting delivery

Medequip aims to deliver all equipment in full and on time. If your order has not been delivered on time, contact the prescriber who ordered the equipment on your behalf.

Returning equipment

If you or a member of your family no longer needs equipment, please contact the health or social care professional who prescribed it for you. They can arrange for it to be collected and recycled. If a collection has been arranged on your behalf, keep the equipment until it is picked up. Most equipment can be recycled or re-used once collected, which benefits us all..

Equipment repairs

Medequip provides a repair and replacement service for all equipment. To arrange a repair, contact Medequip directly:

Specialist equipment

If you need bespoke equipment, your clinician will assess your needs and discuss options with you, including expected delivery times.

Hospital discharges

Medequip will provide equipment to support you if you are being discharged from hospital.

Health and social care professionals can arrange for the right equipment to be delivered in line with your discharge plan.

Complaints, complements and feedback

If you want to make a complaint, pay a complement or give any feedback to Medequip you can contact them by:

Getting more involved

If you or someone you care for uses community equipment services, we would love to hear from you. The council are working with people with lived experience to set up a service user and carer forum so that you can be part of planning and shaping community equipment services.

If you are interested in being part of it please contact us at beinvolved_asc@ealing.gov.uk and we will get back to you!

Buying equipment

You can buy equipment independently. For advice, visit Medequip’s self-help guide or shop at their online store: Manage At Home

Need more help?

Find out more about adult social care