Transport for London (TfL) offers maps, routes, ticket information and timetables for bus services in Ealing. Please visit the TfL website or telephone TfL customer services on 0343 222 1234.

Bus shelters 

Transport for London (TfL) is responsible for bus shelters in the borough and generally shelters are available at all stops, if possible. These will either be maintained by TfL, or by ADSHEL an advertising partner of TfL, who supply and maintain shelters in return for the ability to advertise on them.

To report any bus shelter problems contact ADSHEL

Request a bus shelter 

If you know of a bus stop that needs a bus shelter, contact TfL. They will assess the number of passengers using the bus stop, and decide whether a shelter can be put in place.  Shelters can only be installed if the pavement is wide enough, and if the shelter does not obstruct visibility for drivers emerging from nearby side roads.

Bus service improvements 

Transport for London (TfL) is responsible for planning and funding bus services in the borough. Ealing Council has a role in seeking bus service improvements and additional bus services. The final decision on alterations to services lies with TfL.  Information on bus service improvements

Bus stop accessibility 

The council works in partnership with TfL to improve accessibility to bus services in the borough by banning parking at every bus stop, making sure the kerbs are at an accessible height and improving passengers waiting area.

Wheelchair priority on buses 

Buggy users and other passengers may use the wheelchair space if it is not in use. However if a wheelchair user wants to board the bus, other passengers and buggy users will be asked to vacate the space or fold their buggies.

The priority wheelchair space is the only place in the bus in which wheelchair users can travel safely.