You can report repairs online
When you report a repair, we will discuss the problem with you and confirm whether it is an emergency or routine repair, considering your 'right to repair' before deciding on the priority.
Emergency repairs
An emergency repair is where there is immediate danger to you or the structure of your home. This includes:
- flooding
- loss of water supply or electricity
- unsafe electrical or gas supply
We aim to respond within 4 hours and will make the situation safe. We may need to return another day to complete the full repair
Routine repairs
Routine repairs are issues that do not cause immediate problems or danger.
We will offer you the next available appointment, unless it is a communal repair.
We aim to respond within 28 days from the date you report the problem.
Programmed works
Programmed works are assessed by our team of repair surveyors.
If a repair does not solve the issue or the problem continues, it may need replacing.
These repairs require planning and are generally more complicated.