Discretionary repairs
Ealing Council offers a repairs service for elderly, disabled, or vulnerable tenants.
These repairs are not usually our responsibility but may be carried out to help those with special needs.
We look at each request individually, but the following guidelines will apply. This scheme is not open to leaseholders.
We may carry out discretionary repairs if:
- you have a disability, are seriously ill or get a care package from the council's social care services
- you are 65 or over and no one under 65 lives in the property
- not doing the repair would endanger you or others, or damage your home or other properties (you may need to pay for this)
- you or someone living with you has experienced confirmed antisocial behaviour or harassment, and extra security work is needed
- the damage was caused by a break-in, (you will need a crime reference number)
We keep information on our database to apply the discretionary repairs policy fairly.
In some cases, we may recharge you for the costs and will tell you before carrying out the works.
We may also put you in touch with a voluntary service organisation that can help.
Handyperson scheme
Ealing Council operates a handyperson scheme for tenants who are:
- over 60
- disabled
- single parents on benefits
- being released from hospital
Typical work can include:
- replacing light bulbs
- putting up curtains, tracks, blinds
- fixing hazardous carpets, rugs, trailing electrical leads
- fitting grab rails, towel rails and shelves