train (and ensure our staff are accredited) to provide caretaking and cleaning services in line with British Institute of Cleaning Science guideline
contact residents within 1 working day of the receipt of complaints to estate services
work with residents to monitor the performance of our caretaking and cleaning services, including those of our contractor, Greener Ealing, by attending meetings with:
residents’ association
colleagues in other departments
our contractors, Greener Ealing
work with Safer Communities and their enforcement teams to maximise resources and pinpoint areas of concern to enable targeted enforcement to be carried out on estates
for example, by using CCTV cameras to identify fly tippers and issue them with fixed penalty notices
support partnership working development with our waste and recycling team to make sure waste management best practice delivery on estates. Using this, for example, to:
make sure sufficient numbers of bins are provided
increase recycling on estates wherever possible
We will know when we are getting it right by:
improving the proportion of tenants:
with communal areas who report that they are satisfied that we keep communal areas clean and well maintained
who report that they are satisfied that we make a positive contribution to the neighbourhood
keeping you updated about our performance, by working to ensure:
90% of blocks are cleaned weekly
100% of communal area health and safety checks in blocks are undertaken weekly
100% of communal windows in blocks (with less than 6 storeys) are cleaned annually
100% of concrete stairs in tower blocks are cleaned annually
90% of fly tips are removed within 7 days of being reported (unless specialist contractors are required)