Temporary accommodation

The housing demand, allocations and accommodation services are responsible for emergency temporary accommodation and use different types of properties, including bed-and-breakfast, hostels and bed-and-breakfast annexes as a short-term solution for homeless households and applicants.

If the council believes that you are homeless, we may offer you emergency temporary accommodation, while we make detailed enquiries into your circumstances.

The council may use different types of accommodation depending on the size of your household and any special requirements you may have. In some cases the only accommodation available may be outside of the borough, and even outside of London.

If you have any questions about temporary accommodation please contact: 020 8825 8866.

To see how we allocate temporary accommodation please read our temporary accommodation placement policy

For information on how we go about acquiring that accommodation please read our temporary accommodation acquisition policy

Paying charges

Residents living in temporary accommodation are responsible for paying a weekly or monthly charge for accommodation.  

If you are living in temporary accommodation there are a number of payment options to make paying your charges easy.

Different ways to pay

  • Barcode invoice payment system at the Post Office or PayPoint outlet
  • Swipe card payment system at the Post Office or PayPoint outlet
  • Automated telephone payment system. Please call: 0300 456 0545
  • Pay online: www.ealing.gov.uk/tapayments
  • AllPay app: www.allpay.net
  • By standing order through your bank or by contacting your temporary accommodation rent officer on 020 8825 6079.

When making a payment please have your 13 to 15 digit account number to hand.

Even if you are claiming housing benefit, there will probably be a part of the charge that you must pay yourself. If you have difficulty making your payments, you should contact the income team on 0300 4560545 as soon as possible.