Temporary accommodation
The housing demand, allocations and accommodation services are responsible for emergency temporary accommodation and use different types of properties, including bed-and-breakfast, hostels and bed-and-breakfast annexes as a short-term solution for homeless households and applicants.
If the council believes that you are homeless, we may offer you emergency temporary accommodation, while we make detailed enquiries into your circumstances.
The council may use different types of accommodation depending on the size of your household and any special requirements you may have. In some cases the only accommodation available may be outside of the borough, and even outside of London.
If you have any questions about temporary accommodation please contact us on 020 8825 8888.
To see how we allocate temporary accommodation please read our temporary accommodation placement policy
For information on how we go about acquiring that accommodation please read our temporary accommodation acquisition policy
Paying charges
Residents living in temporary accommodation are responsible for paying a weekly or monthly charge for accommodation.
If you are living in temporary accommodation there are a number of payment options to make paying your charges easy.
There are different ways to pay:
- pay online: www.ealing.gov.uk/tapayments
- automated telephone payment system; please call: 0300 456 0545
- AllPay app: www.allpay.net
- by standing order through your bank:
- LBE Temporary Accommodation
- Sort code: 30-80-12
- Account number: 13849768
- by contacting your temporary accommodation rent officer on 020 8825 8888
- barcode invoice payment system at the Post Office or PayPoint outlet
- swipe card payment system at the Post Office or PayPoint outlet
When making a payment please have your 13 to 15 digit account number to hand.
Even if you are claiming housing benefit, there will probably be a part of the charge that you must pay yourself. If you have difficulty making your payments, you should contact the income team on 0300 456 0545 as soon as possible.