Support available if you have a hearing impairment

deadPLUS provides services for deaf and hard of hearing people living in the borough of Ealing.

Address: Lido Centre, 63 Mattock Lane, West Ealing W13 9LA
Mobile (SMS/text only): 07564 500534

Opening hours: Mondays to Fridays; 9.30am–5.30pm

Environmental aids

Environmental aids can be provided to help deaf and hard of hearing people living in the borough to help them lead more independent lives such as:

  • telephone amplifiers
  • flashing light doorbells
  • alarm clocks
  • loop systems for the TV/personal listeners
  • textphones/minicoms
  • smoke alarms for those who qualify the priority requirements

Clients can be referred or refer themselves for an assessment by the equipment officer for equipment relating to deafness and communication needs.  For further information contact 0754 828 5067 or email:

Hearing aids

For a hearing test please go your to GP to get an audiology appointment.

Deaf/blind project

Support is provided on a wide range of issues for the deaf/blind, deaf and hard of hearing community. Home visits can be arranged.  For more information email:

Relay service

This is the only national telephone relay service, which enables deaf, deaf blind, deafened, hard of hearing and speech-impaired people to communicate with hearing people anywhere in the world. A relay assistant in a call centre acts as an intermediary, enabling people with hearing or speech impairments to communicate with other people over the telephone. Ofcom approves text relay providers, and has set out minimum standards for the service to ensure users have a good experience.