EU Settlement Scheme (EUSS)

EUSS ID verification service

If you are applying to the EU Settlement Scheme, instead of sending your document, you can book an appointment to bring your ID document to us where it can be scanned and verified for you.

Alternatively, if you have an Android phone or an iPhone 7s and newer iPhone, you can verify your identity through the EU Exit: ID Document Check app.

This service replaces the European passport return service which UK Visas and Immigration (UKVI) have withdrawn.

Who can use the service?

  • Resident EU, European Economic Area (EEA) or Swiss citizens (but not a British citizen) with a valid biometric EU passport.
  • Non-EU citizen family members of an EU, EEA or Swiss citizens with a biometric residence card.

British citizens cannot apply. Irish citizens do not need to apply but may do so if they wish.

Please note that if you have already submitted your application for pre-settled or settled status then you are required to post your ID document to the UKVI even if you attend the local authority EU Settlement Service.

If you have attempted self-service and submitted your application without completing the ID verification process then please contact the UKVI.

When is the service available?

This service is appointment only and must be booked in advanced. Appointments are available on:

  • Monday to Friday, between 9am and 3pm
  • Saturday, between 10am and 3pm

The appointments take place at:

Ealing Register Office
14-16 Uxbridge Road,
London W5 2HL

How much does it cost?

The fees for Monday to Friday appointments are:

  • £15 for each application
  • £25 for an emergency/priority appointment.

The following fees apply for Saturday appointments:

  • £25 for each  application.

Fees may be paid by credit or debit card.

Contact us

For more information contact the citizenship officer at Perceval House.

Please note: the citizenship officer is only available by telephone between 9am and 12noon, Monday, Tuesday, Wednesday and Friday. If you call outside of these hours please leave a message with your contact telephone number and we will contact you directly. 

Book an appointment


A deposit is payable at the time of booking for a European Union Settlement Scheme Identity Verification appointment. If you attend the appointment, the deposit will be used towards payment for the service. If you need to cancel or change your appointment, your fee may be retained and an additional fee may be applied. For more details please see our ceremony cancellation and amendments policy.

Comments or complaints

If you wish to make any comments or complaints about the service, please contact the Superintendent Registrar at Ealing Register Office on 020 8825 7272.

You can also write directly to: Office of the Immigration Services Commissioner, 5th Floor, 21 Bloomsbury Street, London WC1B 3HF.