Trading standards

Consumer advice

The council offers advice on trading standards legislation, carries out programmed inspections and investigates consumer complaints that may reveal criminal offences under fair trading laws.
The Trading Standards Institute can also give advice about consumer rights, including selling methods, fair trading, pricing, food, safety, and weights and measures. It also advises on animal health and welfare.
Advice for consumers is available from the Citizens Advice service, including practical help on a wide range of problems with suppliers of goods and services. Telephone: 03454 040 506 
For advice about business, email
For consumer advice on flight, holiday and event cancellations due to Coronavirus visit London Trading Standards website.