Customer service standards: Registrars

Activity or service request

Standard

Notice of Marriages and civil partnerships

We will give you an appointment to arrange a marriage or civil partnership within 10 working days of request

Registering a birth

We will give you an appointment to register a birth within 5 working days of receiving the request

Registering a death

We will give you an appointment to register a death within 2 working days of receiving the request.

Registering a still birth

We will give you an appointment to register a still birth within 2 working days of receiving the request.

Replacement Certificate

We will arrange for a replacement certificate 5 working days for the standard service and within 1 working day for the priority service.

Citizenship Ceremony

We will invite you to attend a Citizenship Ceremony within 3 months of receipt of certificate

Corrections

We will give you an appointment to arrange the correction of your entry within 5 working days of request