Customer service standards: Registrars

What you can expect from us

Notice of marriages and civil partnerships

We will give you an appointment to arrange a marriage or civil partnership within 10 working days of request.

Registering a birth

We will give you an appointment to register a birth within 5 working days of receiving the request.

Registering a death

 We will give you an appointment to register a death within 2 working days of receiving the request.

Registering a still birth

We will give you an appointment to register a still birth within 2 working days of receiving the request.

Replacement certificate

We will arrange for a replacement certificate within 5 working days for the standard service and within one working day for the priority service.

Citizenship ceremony

We will invite you to attend a citizenship ceremony within 3 months of receipt of certificate.

Corrections

We will give you an appointment to arrange the correction of your entry within 5 working days from date of authorisation.