We aim to meet these standards in all cases; however, some requests may require additional checks or information before they can be processed.
Request for residents permit
On receipt of correct documentation, we will process and issue within 5 working days for online applications and 10 days for postal applications
Request for business permit
On receipt of correct documentation, we will process and issue within 10 working days
Request for visitor vouchers
On receipt of the correct documentation we will process and issue within 5 working days for online applications and 10 days for postal applications
Parking bay suspensions
On receipt of the correct documentation we will process and issue within 2 working days
Parking dispensation
On receipt of the correct documentation we will process and issue within 10 working days
PCN informal challenge
On receipt of the challenge we will make a decision and notify you within 35 working days
PCN formal representations
On receipt of a formal notification we will make a decision and notify you within 35 working days
Email to parking services Inbox
On receipt we will respond within 10 working days
Telephone call request for urgent parking enforcement
Whilst we cannot guarantee attendance in response to all urgent parking enforcement requests, we will endeavour to relay the information to our enforcement contractor, Greener Ealing Ltd, which operates between 7am and 10pm, 7 days a week. Subject to operational priorities, officer availability and the circumstances reported, Greener Ealing Ltd will assess the request and, where considered appropriate and necessary, seek to deploy an officer to attend the location.
Further information
- Processing times
- Processing times begin once all required information and supporting documentation have been received.
- If your application is incomplete we may contact you for further information or supporting documents. Processing times will begin once all required information has been received.
- Working days are not the same as calendar days. Working days are Monday to Friday and do not include weekends and bank holidays.
- PCN challenge:
- Your PCN will not increase while your challenge or representation is being considered - once a challenge or representation has been received, the case is placed on hold whilst it is being considered.
- If you challenge your PCN you will not usually lose the discount. If you submit an informal challenge during the discounted payment period and your challenge is unsuccessful, the discounted amount will normally be re-offered.
Example: If you challenge your PCN shortly before the discount period expires, you will normally still have an opportunity to pay at the discounted rate after we have considered your challenge and written to you with our decision. Please read all correspondence carefully, as the deadlines shown in our response will apply. - If your formal representations are rejected you will receive a Notice of Rejection explaining how to pay the charge or appeal to the independent adjudicator.
- Emails
- For email enquiries, the 10 working day response period starts from the date your enquiry is received by parking services.
- We aim to provide a full response from an email query within 10 working days. For more complex enquiries, we may provide an update and advise if additional time is needed.
- Do not send multiple emails about the same issue - sending duplicate emails may delay our ability to respond efficiently. Please allow us time to investigate and respond to your enquiry.
- Parking enforcements
- Examples of an urgent parking enforcement issue may includde a vehicle blocking a dropped kerb, causing a significant obstruction, or presenting a road safety concern.
- An officer will not always attend if you report an urgent issue. Whilst we will pass details to our enforcement contractor for assessment, attendance cannot be guaranteed and will depend on officer availability, operational priorities and the circumstances reported.
- Parking services will not arrange for a vehicle to be removed immediately. Most parking contraventions do not automatically qualify for removal. Any decision regarding vehicle removal will be made in accordance with the council's enforcement policies and legal powers.
- You cannot request a specific attendance time - requests are assessed based on operational priorities and available resources.
- If a vehicle is causing an immediate danger or blocking the highway, and there is a risk to public safety, you should contact the Police using 999 in an emergency or 101 for non-emergency matters.
- When an urgent parking problem is reported, your report will be passed to Greener Ealing Ltd for assessment. Where considered necessary and operationally possible, an officer may be deployed to attend the location.