Customer service standards: parking services

Activity or service request Standard
Request for residents permit On receipt of correct documentation we will process and issue within 5 working days for online applications and 10 days for postal
Request for business permit On receipt of correct documentation we will process and issue within 10 working days
Request for visitor vouchers On receipt of the correct documentation we will process and issue within 5 working days for online applications and 10 days for postal applications
Parking bay suspensions On receipt of the request and correct documentation we will process and issue within 2 working days
Parking dispensation On receipt of the correct documentation we will process and issue within 10 working days
PCN informal challenge On receipt of the challenge we will make a decision and notify you within 35 working days
PCN formal representations On receipt of a formal notification we will make a decision and notify you within 35 working days