Customer service standards

The council’s customer service strategy is currently being updated. The existing strategy is available here

• Adults' services

  • File type: PDF
  • Size: 30.01 KB

• Blue badges and freedom passes

  • File type: PDF
  • Size: 35.01 KB

• Building control

  • File type: PDF
  • Size: 35.53 KB

• Caretaking

  • File type: UK/INFO/201089/CARETAKING_SERVICES/430/ESTATE_SERVICES_-_SERVICE_STANDARDS
  • Size: 1 B

• Complaints

  • File type: UK/INFO/201033/COUNCIL_AND_LOCAL_DECISIONS/516/COMPLAINTS/3
  • Size: 1 B

• Highways

  • File type: PDF
  • Size: 59.42 KB

• Parking services

  • File type: UK/INFO/200152/CONTACT_US/3477/CUSTOMER_SERVICE_STANDARDS_PARKING_SERVICES
  • Size: 1 B

• Parks, open spaces and trees

  • File type: PDF
  • Size: 43.19 KB

• Planning services and planning enforcement

  • File type: PDF
  • Size: 69.35 KB

• Registrars

  • File type: UK/INFO/200152/CONTACT_US/3483/CUSTOMER_SERVICE_STANDARDS_REGISTRARS
  • Size: 1 B

• Repairs and adaptations service/Home Improvement Agency

  • File type: PDF
  • Size: 8.79 KB

• School admissions

  • File type: UK/INFO/200152/CONTACT_US/3484/CUSTOMER_SERVICE_STANDARDS_SCHOOL_ADMISSIONS
  • Size: 1 B

• Street services (includes street cleaning, refuse and recycling, envirocrime prevention, street trading)

  • File type: PDF
  • Size: 101.17 KB