Customer service standards

The council’s customer service strategy is currently being updated. The existing strategy is available here

• Customer service standards: Adults' services

  • File type: PDF
  • Size: 30.01 KB

• Customer service standards: Blue badges and freedom passes

  • File type: PDF
  • Size: 35.01 KB

• Customer service standards: Building control

  • File type: PDF
  • Size: 35.53 KB

• Customer service standards: Complaints

  • File type: PDF
  • Size: 52.18 KB

• Customer service standards: Highways

  • File type: PDF
  • Size: 59.42 KB

• Customer service standards: Parking services

  • File type: PDF
  • Size: 36.61 KB

• Customer service standards: Parks, open spaces and trees

  • File type: PDF
  • Size: 43.19 KB

• Customer service standards: Planning services and planning enforcement

  • File type: PDF
  • Size: 69.35 KB

• Customer service standards: Registrars

  • File type: PDF
  • Size: 162.33 KB

• Customer service standards: Repairs and adaptations service/Home Improvement Agency

  • File type: PDF
  • Size: 8.79 KB

• Customer service standards: Street services (includes street cleaning, refuse and recycling, envirocrime prevention, street trading)

  • File type: PDF
  • Size: 101.17 KB