Ealing Council is responsible for most of the streetlights and illuminated signs on the public highway. Maintenance involves periodical cleaning, servicing, and testing. Night patrols are carried out twice a month all year round to identify faults and arrange repairs.
There are over 23,000 lighting columns in the borough to maintain and residents are encouraged to report any problems they experience.
Reporting a problem
Please note: When completing the online form, if you are unable to give a postcode or house number for where the streetlight is located then you can simply point and click on the location on the map provided on the form page. Once you have clicked on the map please select 'complete form' and the exact location will have been recorded on the next page.
If you are unable to use the online form or if your query is an emergency or needs urgent attention then you can call (020) 8825 6000
When phoning, you will be asked:
- your name and postcode
- where the light is situated ie street name, the number of the house its outside or opposite
- type of fault ie light out, flickering
The more information you can give the better. Most street lighting columns have a unique number at eye level facing the road.
Note: 'light out' problems are inspected during the day, so exact location or the light number must be given.
|Type of problem
Missing door covers
|Flickering lights/lights out||Five working days|
|Replacing knocked down columns||20 working days (possibly a further 10 working days for electrical disconnection and connection. This is outside the council's control)|
Any traffic signals that need attention should be referred to Transport for London (TfL) on 0845 606 1005