Complaints and feedback

Your views are important to us. We are committed to providing high quality services for local people.

We think we get it right most of the time. However, there are times when things go wrong. If this happens, we want to hear about it so that we can put things right. You have a right to complain, and your complaints can help improve services for everyone.

If you are not happy with the service you have received, the way you have been treated, or you would like to make a compliment contact:

Customer Care Unit, Ealing Council, 14-16 Uxbridge Rd, Ealing W5 2HL
Tel: (020) 8825 8100

For concerns about children and families services:
Email: complaints_childrens_services@ealing.gov.uk
To find out more, view the children's services complaints policy and procedure or contact the customer care unit.

For concerns about adult services:
Email: complaints_adults_services@ealing.gov.uk
To find out more, view the adults' services complaints policy and procedure or contact the customer care unit.