The customer service centre at Perceval House is currently closed until further notice.

In person

Perceval House is open only to customers/residents who have a pre-booked appointment.

There are four Community Hubs offering vital information and advice to residents finding it difficult to access the support they need. They are open Monday to Friday, 10am–5pm and are located at:

  • Acton Library, Everyone Active, Acton Centre, W3 6NE
  • Ealing Central Library, Ealing Broadway Shopping centre, W5 5JY
  • Northolt Library, Church Road, UB5 5AS
  • Southall Library, The Dominion Centre, UB2 4BQ

Ealing Central Library is the busiest hub and you may find you have to wait in a queue. The Community Hubs based in Acton, Southall and Northolt are much quieter. Customers can access the same level of service at all hubs so please visit the one closest to your home.

Other council offices

Switchboard: 020 8825 5000

Getting here

For up-to-date tube and bus travel information visit: Transport for London
Rail timetables and travel information are available from National Rail

Nearest tube: Ealing Broadway (Central and District lines)
Train: Ealing Broadway station is served by First Great Western
Walking: Get walking directions using the walkit.com route planner
Road: Google maps

Car parking

No on-site parking is available. There are more than 16 car parks in the borough.


Sheffield stands are available outside of Perceval House to park your bike.

Our neighbouring councils

Brent, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow