we will arrange an accompanied viewing when you are offered a property so you can see this and make an informed choice about accepting the tenancy
check if you have any particular needs or vulnerabilities we need to consider before arranging an accompanied viewing, so we can make appropriate adjustments
provide you with key information about the property you have been offered at your accompanied viewing, including:
rent
service and other charges
outstanding repairs
our lettable standard
factsheets about local services and amenities
other issues relevant to the property
make sure the property offered to you meets our lettable standard, it is clean and safe for you to live in
provide you with copies of relevant safety certificates (in relation to gas, electrical safety and energy performance or ‘EPC’) once you have accepted the property and we meet you to sign the tenancy agreement
provide you with key contact information regarding council services when you move into your new property
record any particular needs or vulnerabilities within the household at sign up to ensure we can tailor our service and make reasonable adjustments where required
explain the conditions of your tenancy, rent and other charges as well as providing you with advice on making a universal credit or housing benefit claim when we sign you up to your new tenancy
provide you with information on home safety and explain our responsibilities and your responsibilities in relation to keeping your home safe
visit you in your new home within 6 weeks of the start of your tenancy
provide you with the name and contact details of a dedicated Housing Officer and a dedicated Income Officer who will help you manage your tenancy
make sure all important information relating to your new tenancy, including your tenancy agreement, is provided in an accessible format
We will know when we are getting it right by:
improving the proportion of tenants who report that they:
agree their landlord treats them fairly and with respect
are satisfied that their home is safe
learning from what you tell us about our housing management service by using your feedback from surveys, complaints and compliments to improve this
working with you to help us design improvements to our services you have told us you want to see