deliver high-quality major works that enhance our residents’ safety, sustainability, and quality of life, covering the following works:
roof, window, and door replacements
kitchen and bathroom replacements
structural repairs and reinforcements
fire safety improvements
lift replacements and repairs
estate-wide heating system upgrades
external and communal area refurbishments
sustainability and energy efficiency upgrades
make sure that all major works are:
planned transparently, with residents receiving clear and timely information on their scope, completion timelines and impact
delivered efficiently and with minimal disruption
communicated clearly, with dedicated contacts available to answer queries and provide updates
completed to a high-quality, with contractors meeting industry standards and works inspected upon completion
provide you with advance notice of the delivery of major works (at least 3 months before works start), including:
statutory Section 20 consultation with leaseholders’ as appropriate
clear details of what is planned
check if you have any particular needs or vulnerabilities we need to consider before undertaking works, so we and our contractors can make appropriate adjustments
host consultation meetings before major works begin to gather feedback
provide residents a named point of contact from LB Ealing and the contractor delivering the works prior to the commencement of works
provide regular updates via letters, emails, our website and Housing News
make sure a final inspection and feedback process after works are completed
encourage you to tell us what you think of our major works service by asking you to complete a survey once works are complete
We will know when we are getting it right by:
improving the proportion of residents who report they are satisfied that:
their home is well maintained
their home is safe
delivering high quality major works to agreed timescales, ensuring safety is maintained and all relevant standards are adhered to
making sure 90% of residents are satisfied with their major works
making sure our contractors who are undertaking major works in your home regularly attend our Residents Asset Management Panel (RAMPS) to enable residents to hold them to account
learning from what you tell us about our major works service by using your feedback from surveys, complaints and compliments to improve this
working with you to help us design improvements to our services you have told us you want to see