Building Safety Service Standard

What you can expect from us

To receive a building safety service where we:

• provide you with advice and information to help you keep warm and safe within your home
• will ask you to provide access to your home for vital safety checks:
  • gas safety checks - scheduled annually, if you have gas
  • fire safety front entrance door checks - scheduled annually, if you live in any type of block
  • electrical safety checks - scheduled every 5 years
  • water safety checks within your home - scheduled between 1 to 3 years, if you live within a block
  • if you do not have hot water or heating - we will attend your home within 4 hours
• check if you have any particular needs or vulnerabilities we need to consider before undertaking safety checks and any follow up works in your home, so we and our contractors can make appropriate adjustments
• provide you with building safety information, in a range of different ways and formats. For example, on our website, in Housing News, using our electronic noticeboards and via our Hubs. This will include:
  • advice about:
    • fire safety, including testing your smoke/carbon monoxide alarms
    • electrical safety, including overloading the sockets in your home
    • asbestos
    • water hygiene
  • informing you of safe ways to charge Mobility Scooters and electrical scooters/bikes
  • advice about balcony safety and what it is acceptable for you to have on these (including never lighting a BBQ on your balcony!)
  • ensuring that you understand why it is important to follow your blocks’ fire safety plan and where to find out about this
  • making sure that everyone within your household (including visitors) knows what to do in the event of an emergency
• service and maintain any lifts in your block in accordance with legislation
• encourage you to inform us of any disabilities, health or mobility concerns so we can understand your needs in emergency situations
• keep you informed of any changes to the service that will affect you