The roles and responsibilities of senior staff in the housing and environment directorate includes details of responsibilities in relation to our compliance with the Regulator of Social Housing’s Consumer Standards.
Housing and environment leadership team
Strategic director of housing and environment
Strategic responsibility for:
- housing landlord services
- housing asset management
- housing demand/homelessness (including temporary accommodation and lettings and allocations)
- waste and recycling
- safer communities
- transport, highways and parking
- overall responsibility for compliance with the Regulator of Social Housing Consumer Standards
Assistant director of landlord services
Responsible for landlord services including:
- housing management
- resident engagement
- leasehold and income services
- responsible for compliance with the Regulator of Social Housing Consumer Standards
Assistant director of housing asset management
Responsible for:
- asset management
- commercial and compliance
- asset data and building information
- compliance with the regulator of social housing consumer standards
Landlord services
Head of housing management
Responsible for:
- housing management
- sheltered housing
- joint working with community safety
- compliance with transparency, influence and accountability standard - fairness and respect and diverse needs
- compliance with the tenancy standard
- compliance with the neighbourhood and community standard
Resident engagement manager
Responsible for:
- resident engagement
- compliance with the transparency, influence and accountability standard - engagement with tenants
Head of leasehold and income services
Responsible for:
- leasehold services
- income services and financial inclusion
- central rents
Home ownership manager
Responsible for:
- home ownership services
Income services manager
Responsible for:
- income services and financial inclusion
Central systems and finance manager
Responsible for:
- rent setting
- rent increases
- account creation and closure
- former tenant accounts
- creating sub accounts and managing back-office systems
Housing asset management
Head of assets and capital investments
Responsible for:
- stock quality, decency and capital investments
- compliance with the safety and quality standard
Head of building safety and compliance
Responsible for:
- building safety and compliance
Head of repairs and maintenance
Responsible for:
- responsive repairs
- complex responsive repairs
- void works
- repairs service
- compliance with the safety and quality standard
Head of resident experience and assurance
Responsible for:
- enhancing and understanding customer journey
- tenant satisfaction within housing asset department
- customer resolution of complaints and disrepair issues
- performance monitoring on key compliance metrics
- compliance with the safety and quality standard
Key officers from across the council supporting housing and environment
Chief Executive
- strategic responsibility for Ealing Council
Strategic director of resources
- responsible for strategic resources and S151 officer
Strategic director strategy and change
- Responsible for strategic change and transformation
Strategic director children's services
- Strategic responsibility for children’s services
Strategic director adult social services and public health
- Strategic responsibility for adult social care and public health
Strategic director economy and sustainability
- Strategic responsibility for economic sustainability
Leader of the council
Duties and responsibilities include:
- manifesto delivery
- policy overview
- major projects oversight
- performance management
- strategy and change
- community engagement strategy
- civil protection
- elections
- local strategic partnership
- communications marketing and public affairs
Deputy leader and cabinet member for safe and genuinely affordable homes
Duties and responsibilities:
- housing asset management
- estate management
- fire health and safety (housing)
- housing revenue account including business plan
- housing allocations
- tenancy management including housing hubs
- homelessness and temporary accommodation management
- housing strategy (with good growth and new homes)
- tenants union
- private housing sector supply and leasing
- private rental sector licensing
- oversight of compliance with the Regulator of Social Housing Consumer Standards