What you can expect from us
Travel assessment
Decision sent to parent or carer for travel assessment application: 20 working days from receipt of application
Time to request a stage 1 or 2 appeal: 20 working days from receipt of decision letter
Stage 1 appeal to be heard and decision sent: within 20 working days of receiving
Stage 2 appeal to be heard: within 40 working days of receiving
Decision sent for stage 2 appeal: within 5 working days of appeal heard
Travel assessment general enquiries
General enquiries: response to be sent to emails within 5 working days.
Telephone: 020 8825 8033 (operational 9am to 5pm Monday to Friday)
Transport
Transport to start following receipt of referral: within 10 working days
Transport general enquiries
Acknowledgement to be sent to emails within 48 hours, response to be sent within 5 working days
Telephone: 020 8825 5544 (operational 7am to 5pm Monday to Friday term time and 8am to 4pm non-term time)