Cancel your resident parking permit

If you need to cancel your resident permit, either because you are moving out of a Controlled Parking Zone (CPZ) or you no longer have the vehicle and have not replaced it, then you may be entitled to a refund. Please note that we do not refund resident permits within three months of their expiry date.

Please email quoting the following information:

  • Your full name
  • Your full address
  • Your resident permit number
  • Your vehicle registration
  • The cancellation reason (eg "moving out of the borough").

Refunds are made back to the card that was used to make the original payment. If the card is no longer valid - or was not the method of payment – then the payment will be refunded via BACS payment back to the account in which the payment was made.