If you live in a controlled parking zone (CPZ) you will need to buy resident visitor permits, if a visitor to your home needs to park in a resident parking bay.
About the permits
They may only be used by those visiting your property in vehicles under 1.83 metre in width and under 3 metres in height.
These permits are valid in parking spaces where the sign says permit holders may park and sold in periods of either:
- 1 hour (90p)
- 1 day (between £1.60 and £4.95 depending on the duration of restrictions in your CPZ)
Changes to parking visitor voucher and permit prices effective from 13 December 2024
From 13 December 2024, there will be updates to the pricing of visitor parking vouchers.
These changes apply to both paper vouchers and electronic resident vistor permits sold via PayByPhone.
| Voucher type | Current charge | Charge from 11 December 2024 |
| Paper visitor voucher for vulnerable people (all day voucher) | £4.95 | £6.00 |
| Paper visitor voucher for vulnerable people (1-hour voucher) | £0.90 | £1.00 |
| Electronic resident visitor permit (all day CPZs only) (all day voucher) | £4.95 | £6.00 |
| Electronic resident visitor voucher (1-hour voucher) | £0.90 | £1.00 |
How to buy a visitor session
To buy resident visitor permits you will need a PayByPhone account. Using your account, you can apply for access to these permits by selecting permits from the options tab.
How to register for resident visitor permits
- Create a PayByPhone. If you have an account already, simply log in and select 'Permits' from the options bar or in the Account Settings menu in the App
- Select 'Apply For A Permit'
- Next, select the Council as 'London Borough of Ealing' and the Permit type you are applying for
- Enter your address followed by your full name and date of birth
- Your zone will be automatically populated
- Once you select Submit, we will do a verification lookup to confirm your details and your eligibility to purchase visitor permits in this zone. If we are unable to automatically verify you, you may be asked to upload additional information
How to buy resident visitor permits
Once you have been verified, you will receive an email confirming that you can now purchase visitor permits.
Your eligible zone will now show in the Permit section of your account.
To start a visitor permit session:
- select the location offered under the Permit section
- choose to start a session now or schedule one to start at a later date
- enter the amount of parking time required and the vehicle registration of your visitor
- confirm your details and purchase your parking session to complete the transaction
If you do not have a mobile phone or computer, call the PayByPhone support team on 0333 212 5586.
Apply for a resident visitor permit
If you have been asked to provide supporting documentation
We have been unable to automatically verify you using the information provided or you have not provided a date of birth.
Supported documents include bank statement, utility bill, or tax document within the past 3 months to verify your identity