What you can expect from us
Application for planning permission
For applications submitted to the service, decisions will be issued within the following timeframes:
- majors - within 13 weeks
- minors - within 8 weeks
- others - within 8 weeks
Validation of planning applications
We aim to validate 100% of planning applications submitted within 10 working days.
Responses to telephone enquiries
If you contact the service by telephone we aim to provide a response within the following timeframes:
- initial response within 1 working day
- full response within 10 working days
- in instances where a customer is unavailable, a further 2 attempts will be made before closing the call
Responses to correspondence including email enquiries
If you contact the service by letter or email we aim to provide a response within the following timeframes:
- acknowledge your query within 4 working days
- respond in full or provide a holding letter within 10 working days
Response to breaches of planning regulations
If you log a service request in relation to a breach of planning regulations we aim to visit the site within the following timeframes:
- urgent cases - within 24 hours where resources permit, and within a period not longer than 3 working days
- high priority cases - within 3 working days where resources permit and within a period not longer than 5 working days
- all other cases - within 5 working days where resources permit and within a period not longer than 10 working days
Acknowledgement of breaches of planning regulations
We aim to acknowledge customers service requests within 3 workings days of receipt