Report a street cleansing problem

Emergency cleaning can be requested where unsanitary or potentially harmful material is found in a public place, including fuel spills or dead animals.

When making a report you will need to provide:

  • the street name and closest door number, where possible
  • a description of the problem, eg wet leaves or litter

Report a street cleaning problem

Tel: (020) 8825 8825 (24 hours a day)

When are streets cleansed

Residential streets are cleansed according to need: 

  • Standard cleansing takes place either weekly, fortnightly or three-weekly and consists of the removal of litter, broken glass, animal fouling and small fly tips.
  • Deep cleansing takes place four times per year and consists of the removal of the above plus weeds, blossom, leaves and detritus.

Town centres and transport hubs are cleansed daily and all street litter bins are also emptied at least once a day.

During the autumn leaf fall season, deep cleansing takes place more often in roads that are tree lined.