The response times below show how quickly we aim to inspect, make safe or respond to reported highway issues and applications.
Street lighting
- Dangerous street lighting (within 1 hour)
- Missing door covers, exposed wires, knocked-down lighting posts and damaged bollards.
- Repairs may take longer if replacement equipment is needed.
- Flickering street lights or lights that stay on (within 5 working days)
- Street lights needing a replacement post or light unit (within 15 working days)
- Street lights that are completely out (within 25 working days)
- Electrical disconnection and reconnection may add up to 10 additional working days.
Drainage and flooding
- Blocked gullies (within 3 days)
- Keys or mobile phones lost in a gully (within 2 hours)
- Highway flooding (within 2 hours of rainfall ending)
Road safety
- Faulty temporary traffic signals (passed to the contractor within 2 hours)
- We can only pass reports to the relevant contractor or utility company and cannot carry out repairs ourselves.
- Missing, damaged or dislodged manhole covers (made safe within 2 hours)
- Broken, uneven or dislodged paving and kerbstones (inspection within 1 week)
- Potholes on roads and footways (inspection within 1 week)
- Damaged street furniture (inspection within 1 week)
- Including bollards, barriers and signs.
- Faded or worn road markings (inspection within 1 week)
Applications and licences
- Temporary traffic orders (processed within 8 weeks)
- New directional road signs (decision within 8 weeks)
- New vehicle crossover applications (decision within 4 weeks)
- Approved vehicle crossovers (installed within 8 weeks of payment)
- Hoarding and scaffolding licences (processed within 4 weeks)
- If approved, a licence will be issued within this timeframe.