CCTV: Public safety

The public safety CCTV system is owned and operated by Ealing Council, in partnership with the Metropolitan Police.

There is a 24-hour control room, which monitors and records images from CCTV systems in streets, off-street car parks and housing estates in the borough. These activities are carried out in accordance with the law and relevant codes of practice.  

For more information about public safety CCTV please contact us:

Email: cctv@ealing.gov.uk
Tel: 020 8825 6410

To report a crime and disorder you must contact the Police - please dial 999 in an emergency or 101 in a non-emergency. Should the police require CCTV footage for their investigations they will contact us.  

Requests for CCTV images (e.g. insurance companies)

Public Safety CCTV footage is not recorded beyond 31 days. If you have been involved in an incident (e.g. involved in a road traffic collision) within the last 31 days in the London Borough of Ealing and wish to make a request, you should contact your insurance company or solicitor and inform them to make a request to Ealing Public Safety CCTV for those images. They can do this by filling out the CCTV disclosure form and returning it to dataprotection@ealing.gov.uk

We deal directly with your insurance company/ solicitor if it's a non-criminal traffic matter or the police if it is a criminal related offence, for which you must report to your local police station and obtain a crime reference number.

Please note: We must be satisfied that the request is legitimate and genuine before any images can be released.

Subject access requests

Under the Data Protection Act 2018 you have the right to receive a copy of the information the council holds about you.  A request for this information is called a subject access request.

In order to make a request under the Data Protection Act 2018 please go to data protection for more information.

Parking and traffic enforcement CCTV

The council also operates a separate traffic enforcement control room, which monitors:

  • the borough's network of bus lanes
  • moving traffic restrictions (e.g. yellow box junctions, no right turns etc)
  • parking restrictions (e.g. zigzags, bus stops etc).

This service is carried out in accordance with the Road Traffic Regulations Act 1984, The London Local Authorities Act 1996, The London Local Authorities Act 2000, The London Local Authorities and Transport for London Act 2003 and the Traffic Management Act 2004.

Contact parking services for information about parking or traffic enforcement.