In accordance with Section 29 of the Education Act 2002, the governing body of all maintained schools must have and make available a procedure to deal with all complaints relating to their school and to any community facilities or services that the school provides.
Schools are managed locally by the headteacher and governing body. Complaints against the school must be directed to the school. A copy of the school's complaints procedure can be obtained from the school office and/or on the school website. Please ensure that you follow the process in the school’s complaints procedure.
For guidance and instructions about making a complaint visit the GOV.UK website
Ealing Council's involvement (as a local authority) with general complaints against schools is limited to providing advice to parents/members of the public, and to schools to make sure that the school's general complaints procedure has been followed.
The council will not comment on the decision made by headteachers, governing bodies or appeals panels.