This departmental privacy notice should be read in conjunction with the council's corporate privacy notice
Reasons for using your data
- Service delivery
- Financial transactions
- To detect fraud and protect public funds
- To give information, advice and support to applicants
- To evaluate scheme outcomes and support service improvement
We are allowed to use your data under various UK laws including but not limited to:
- Section 31(3) and 31(4) of the Local Government Act 2003
- The Council Tax (Administration and Enforcement) Regulations 1992
- Freedom of information Act 2000
- Environmental Information Regulation 2004
- Data Protection Act 2018
- UK General Data Protection Regulation 2016
Where we get our information from
- Council tax and council tax reduction records
- Online and Hard copy application forms
- Emails
- Telephone calls
- Face to face discussions
- Recording of telephone call if calling our customer support centre
Obtaining and sharing your data with others
We collect your personal data from you, or from others (for example, council staff in other departments or external organisations or individuals) who inform us of matters relevant to this service area.
We can share your data with:
- other departments within the council in order to process the payment including shared services
- trusted partners to provide financial resilience support
Generally, the council will not process your personal data outside of the UK or the EEA. In exceptions where we do, we will ensure equivalent data protection controls are in place.