The Lettings Service Standard sets out what you can expect from our housing services in relation to response times and the standard of service you should receive.
Ealing Council makes sure all empty properties (known as void properties) are safe and ready to let as soon as possible.
A detailed 'lettable standard' has been agreed with residents and will be given to all applicants when they view a property.
Service standards include that all properties are:
- structurally sound, wind and weatherproof
- free of rubbish, furniture and personal belongings
- free from damp or infestation
- in a reasonably clean condition
With all:
- bathroom units and toilets cleaned and in good working order
- kitchens, worktops and surfaces cleaned and free of grease
- electric and gas installations safe and tested. Copies of safety certificates will be given to tenants when they sign the new tenancy agreement
