Essential housing and support services for people experiencing mental health challenges is provided by Ealing Council's supported living team.
Our aim is to empower vulnerable adults by delivering person centred support that helps them live independently while maintaining their secure council tenancies.
Our supported housing schemes
We manage 3 properties that offer secure, supportive housing for tenants receiving mental health or adult social care services:
- Soan House, 27A Lyncroft Gardens, Northfields W13 9PX
- 11 individual self-contained studio flats
- private bathroom, kitchen, and living space
- secure fob-key access, intercom systems, and CCTV in communal areas
- peaceful residential location with a communal garden
- no lift access
- tenancies are currently managed by: Hanwell Housing Hub
- Shipley House, 2 Newburgh Road, Acton W3 6DQ
- 5 self-contained studio flats
- private bathroom, kitchen, and living space
- secure fob-key access, intercom systems, and CCTV in communal areas
- no lift access
- tenancies are currently managed by: Acton & Ealing Housing Hub
- Joye House, 4 Newburgh Road, Acton W3 6DQ
- 4 self-contained studio flats
- private bathroom, kitchen, and living space
- secure fob-key access, intercom systems, and CCTV in communal areas
- no lift access
- tenancies are currently managed by: Acton & Ealing Housing Hub
What we do
Our supported housing service is designed to help residents live independently while ensuring stability and security. We focus on:
- providing person-centred support tailored designed by the tenant to enable them to reach their aims and goals in life
- assisting with budgeting, managing tenancies, and accessing benefits
- encouraging social activities, learning opportunities, and employment prospects
- offering ongoing support for a smooth transition into general needs housing
Our housing schemes create a safe, structured environment where tenants can build essential life skills, connect with the community, and move towards independence.
How we support tenants
We offer floating support services to help residents develop independence while maintaining a secure tenancy. Our support includes:
- tenancy management – helping tenants understand their rights, responsibilities, and financial commitments
- mental health and wellbeing – coordinating with care teams, providing crisis support, and promoting access to health services
- independent living skills – budgeting, cooking, home maintenance, and self-care guidance
- risk management and safeguarding – identifying risks, raising concerns, and working with safeguarding teams
- repairs and maintenance support – advocating for timely property repairs
- community engagement – helping tenants build support networks and reduce isolation
- education and employment: Supporting the tenants to access employment and education opportunities to build for their future
- transition planning – supporting tenants as they move into general needs housing
Our person-centred approach makes sure that tenants receive the support that they want, promoting independence, resilience, and social inclusion.
Make a referral
To refer someone for supported living, please contact the specialist support team by email: sst@ealing.gov.uk
Contact us
- Mental health supported housing officer
Aneela Rashid
email: rashidane@ealing.gov.uk
telephone: 020 8825 6264 - Housing Hub
email: tenancymanagement@ealing.gov.uk
telephone: 020 8825 5387