Key contacts to report an issue
To report:
- a repair that the council is responsible for telephone 0800 181 744 or 020 8825 5682
- an emergency or to make an insurance claim you will need to contact Protector Insurance on 0161 274 9077 or email claims@protectorinsurance.co.uk. Report all claims as soon as possible, even if the cause of damage is not fixed. Provide full details within 30 days of opening the claim (7 days for riot or malicious damage). Include supporting evidence in writing. Contact the police in case of theft or malicious damage
- communal heating or hot water failures, contact housing repairs on 020 8825 5682
- an insect or rodent infestation, contact pest control on 020 8825 6644
- a lost door entry key fob and to request a new one, contact caretaking services, you will need to pay to receive a new fob
- issues of damp and mould affecting your property, email damp&mould@ealing.gov.uk. We may to carry out a survey to find out the cause
- gas leaks call Transco on 0800 111 999
Repairs and who is responsible
You are responsible for some repairs as a leaseholder. The council is responsible for other repairs.
Door repairs
|
Who is responsible |
| Flat entrance or rear door and frame (buildings built before 2016) |
Leaseholder |
| Flat entrance or rear door and frame (building built after 2016) |
Council |
| Door handles (all) |
Leaseholder |
| Door locks (all) |
Leaseholder |
| Lost keys |
Leaseholder |
| Additional security |
Leaseholder |
| Internal doors in flat |
Leaseholder |
| Patio doors (building built before 2016) |
Leaseholder |
| Patio doors (buildings built after 2016) |
Council |
| Shed doors |
Council |
Heating repairs
|
Who is responsible |
| Communal boiler |
Council |
| Radiators and pipes connected to district heating system |
Council |
| Individual heating system pipes |
Leaseholder |
| Room heaters |
Leaseholder |
Plumbing repairs
|
Who is responsible |
| Pipes running into the property and communal areas |
Leaseholder |
| Pipes running through the property and communal areas |
Council |
| Tap and tap washers |
Leaseholder |
| Stopcocks, ball valves, bath basin, sink and blocked waste pipes |
Leaseholder |
| Individual hot and cold water tanks inside property |
Leaseholder |
| Individual water tank in loft |
Leaseholder |
| Communal water tank in loft |
Council |
| Water leaks from plumbed appliances |
Leaseholder |
Gas repairs
|
Who is responsible |
| Gas leaks inside flat |
Leaseholder |
| Cookers |
Leaseholder |
| Gas fires |
Leaseholder |
| Gas servicing |
Leaseholder |
Wall and ceiling repairs
|
Who is responsible |
| Structure of party wall |
Council |
| Structure of internal walls |
Council |
| Structure of walls to communal areas |
Council |
| Internal plaster |
Leaseholder |
| Ceilings |
Leaseholder |
| Sweeping chimneys |
Leaseholder |
| Fireplaces |
Leaseholder |
| Chimney breasts |
Council |
| Air vents in wall (permission needed) |
Leaseholder |
Decoration repairs
|
Who is responsible |
| Internal decorations |
Leaseholder |
| Decorations to external and communal areas |
Council |
Shed repairs
|
Who is responsible |
| Brick shed structure (in private gardens) |
Leaseholder |
| Pram sheds (in communal grounds) |
Council |
| Wooden shed structure |
Leaseholder |
| Doors |
Leaseholder |
| Locks on doors |
Leaseholder |
Communal repairs
|
Who is responsible |
| Car parking areas |
Council |
| Communal garden and lawns |
Council |
| Communal laundry and facilities |
Council |
| Communal TV aerial |
Council |
| Internal TV aerial sockets |
Leaseholder |
| Door entry system and handset |
Council |
| Lifts |
Council |
| Communal paths and gates |
Council |
Window repairs
|
Who is responsible |
| Communal windows (including all window furniture) |
Council |
| Flat window frames |
Council |
| Flat windows built into door frame (buildings built before 2016) |
Leaseholder |
| Flat windows built into door frame (buildings built after 2016) |
Council |
| Flat window hinges |
Leaseholder |
| Flat window handles (including UPVC units) |
Leaseholder |
| Flat window fixtures and catches |
Leaseholder |
| Flat window panes |
Leaseholder |
| Flat window gaskets and rubber seals |
Leaseholder |
| Additional security and restrictors |
Leaseholder |
| Air vents |
Leaseholder |
Electrical repairs
|
Who is responsible |
| Wiring running into the property and communal areas |
Leaseholder |
| Communal lighting |
Council |
| Wiring in loft space |
Leaseholder |
| Immersion heater |
Leaseholder |
| Fuses |
Leaseholder |
| Extractor fans |
Leaseholder |
Pest control
|
Who is responsible |
| Pigeon infestation |
Leaseholder |
| Insect or rodent infestation to property |
Leaseholder |
| Insect or rodent infestation to block |
Council |
Drain repairs
|
Who is responsible |
| Blockage to shared drainage pipes |
Council |
| Blockage inside property |
Leaseholder |
Private balcony repairs
|
Who is responsible |
| Structural works |
Council |
Floor repairs inside property
|
Who is responsible |
| Floorboards |
Leaseholder |
| Skirting boards |
Leaseholder |
| Floor tiles |
Leaseholder |
| Joists |
Council |
| Concrete screed (layer smoothing floor surface) |
Leaseholder |
Mould, condensation and damp repairs
|
Who is responsible |
| Internal condensation and mould |
Leaseholder |
| External damp and mould |
Council |