To ask for money back from a credit balance on your rent account, complete this form.
Before you start
- only complete this form if you are a council tenant and have recently checked your online account or rent statement showing extra credit
- only credit balances of more than 1 month of rent will be refunded.
You will need
- your rent account reference number
- the value of the credit being claimed
- an active bank account in your name for the refund (BACS transfer requires recent bank statement details)
What happens next
- if you get housing benefit, we will check for overpayments before processing the refund, which takes 6 to 8 weeks
- if the refund is under £150 or you do not get housing benefit, you should get a refund within 4 weeks.
This form should take about 5 minutes to complete.