Report a new-build defect

Complete this form if you have bought a new-build home from the council within the last 12 months and want to report a problem inside the home or in the communal area. 

Before you start

Do not complete this form if:

  • The sale of your new-build home took place more than 12 months ago
  • You have a problem with an appliance (you will need to contact the manufacturer to arrange a repair). 

You will need

  • The address of the new-build home
  • Details of the defect (please give as much information as possible, about what the problem is and where it is)
  • Any relevant photos or documents.

Uploading supporting documents

We may ask you to upload some documents. For example, photos of the defect.  

  • Accepted file types: Word (docx), Acrobat (pdf), Excel (xlsx), Plain text (txt) 
  • Zip files can't be uploaded 
  • We also accept photos taken on phones and tablets and the following image file types - jpeg, gif, png  
  • There is a maximum individual file size per document of 50MB. 

What happens next

We will write to you within 10 working days to let you know that we have raised a defects works order and passed this to the contractor. The contractor will then contact you to book an appointment.

This form should take approximately five minutes to complete. 

Start form