The resident involvement team can provide training for tenants and leaseholders to help in a number of different areas. We regularly hold training events focusing on:
- skills needed in running resident associations, for example, committee skills, effective meeting skills, minute-taking skills
- becoming a resident Inspector
- CV writing and getting into work
- basic computer skills
- first aid
- English for speakers of other languages (ESOL) classes
- safety in the home
Residents can also identify their own training courses and conferences. These courses must relate to resident engagement, housing or community development. The resident engagement team will send you an application form, and notify you about the decision and level of support granted. Each case will be judged on its own merit.
If you are interested in attending any training, please call 020 8825 6535 or email residentinvolvement@ealing.gov.uk for more information.
Current training opportunities
Except for the mystery shopper, the following are for all engaged tenants and leaseholders. All training is held at Perceval House, Ealing.
Booking is essential – you will be refused entry if your name is not on the register.
To book your place, phone 020 8825 5268 (direct line – Kaneez) or 020 8825 9998 – Option 5 (team Line) or email: mailto:ZaidiK@ealing.gov.uk or mailto:ZaidiK@ealing.gov.uk
|
Aim and outline |
Date, time and venue |
Spaces left |
|---|---|---|
|
Marvellous scrutiny models and Scrutiny Design and Build Day There are many different ways to make a difference through your scrutiny work including task and finish and bootcamps. This interactive course will help you to find the right model for any topic, provide practical tips and give you the chance to learn from others. |
Thursday 3 September 2026 South Atrium, Poplar Room No Hybrid |
8 |
|
Holding your Landlord Accountable The elements of this course will help involved customers and staff to consider effective ways for governance, assurance and co-regulation to benefit the organisation and its customers. |
Monday 14 September 2026 North Atrium, Chestnut Room |
6 |
|
Mystery Shopping - for current Inspectors and those who wish to become Mystery Shopping Inspectors Find out to become an expert mystery shopper and assess your landlord’s services. This is a great course that will help you to understand what mystery shopping is and why landlords work with their tenants on mystery shopping projects. It is a practical course that will develop your skills so that you can take part in mystery shopping project with confidence and expertise. |
Thursday 1 October 2026 North Atrium, Chestnut Room |
8 |
|
Strategic thinking and decision making Learn techniques to make insightful, balanced and considered plans and decisions. This course uses a range of practical tools and introduces techniques to help you understand what it means and how to be strategic. It covers the principles, skills and techniques that individuals and groups can use to make effective strategic decisions. |
Monday 12 October 2026 North Atrium, Chestnut Room |
0 Waiting list only |
|
Procurement and the role of customers Social landlords spend money on goods and services that are ultimately used by their customers. Poor procurement leads to dissatisfied customers and a waste of resources. This course aims to support housing customers and staff to identify ways in which to involve customers in the procurement process - particularly the goods and services that impart customers lives. |
Monday 9 November 2026 North Atrium, Chestnut Room |
5 |
|
Involving customers in complaints handling This course looks at all the way that tenants can be involved in the complaints process. It sets this in the wider context of changing regulatory expectations around Tenant Panels. |
Thursday 4 February 2027 North Atrium, Chestnut Room |
6 |
Four Million Homes Programme
The Four Million Homes Programme is a government training scheme designed to help improve resident engagement and action for change in social housing.
The programme provides the following:
- guidance on social housing resident rights and the services that landlords are required to provide
- free online training sessions to help you deepen your understanding of your rights
- monthly webinar sessions relating to common problems and how you can play a part in enhancing your neighbourhood and community - view past webinars
- training videos available on their website including Know your rights to engage and be heard and How to run an effective residents' association