All events need prior booking. Please contact the resident engagement team:
- email: residentinvolvement@ealing.gov.uk
- telephone: 020 8825 9998 option 5
Venues:
- Perceval House: North Atrium, 14-16 Uxbridge Road, Ealing W5 2HL
- Greenford Town Hall, Ruislip Road, Greenford UB6 9Q
Where no dates are shown, they will be added nearer the time.
June 2026
- Resident Engagement Network: Cost of living team
Date and time: Tuesday 30 June 2026, 6pm to 7:30pm
Location: Perceval House
Invite only
- Customer Access Phase 4 Workshop
Date and time: Thursday 11 June, 6:30pm to 8pm
Location: Perceval House
- Estate Action Day
Date and time: Saturday 20 June, midday to 5pm
Location: Racecourse Estate
- Customer Access Phase 4 Workshop
Date and time: Thursday 25 June, 2pm to 3:30pm
Location: Perceval House and online
August 2026
- Resident Housing Forum
Date and time: Tuesday 4 August 2026, 6:30pm to 8pm
Location: Perceval House and online
September 2026
- 23rd Housing and You event (West)
Date and time: Wednesday 30 September 2026, 3:30pm to 7:30pm
Location: Greenford Town Hall
Invite only
- Resident Engagement Network: Building and fire safety team
Date and time: Wednesday 30 September, 6:30pm to 8:30pm
Location: North Atrium, Perceval House
Invite only
- Estate Action Day
Date and time: Wednesday 9 September, 9am to 5pm
Location: TBC
October 2026
- ROAR Awards
Date and time: date TBC, all day
Location: TBC
- Resident Mystery Shopping inspection
Date: October through to December 2026
Location: Perceval House
- Resident Housing Forum
Date and time: date TBC, 6:30pm to 8pm
Location: Perceval House and online
November 2026
- Winter Quiz
For sheltered housing tenants and Wiser Heads members
Date and time: Tuesday 24 November 2026, 10.30am to 12.30pm
Location: Liz Cantell Room, Perceval House
December 2026
- Estate Action Day
Date and time: TBC
Location: TBC
January 2027
- Resident Housing Forum
Date and time: Date TBC, 6:30pm to 8pm
Location: Perceval House and online
March 2027
- Housing and You (East)
Date and time: Wednesday 31 March 2027, 3:30pm to 7:30pm
Location: South Atrium, Perceval House
Invite only
If you would like to get involved in any of these events, please contact the resident engagement team by email to residentinvolvement@ealing.gov.uk or by calling 020 8825 9998
Description of the events
Resident Housing Forum
This is the main engagement body for tenants and leaseholders. The forum is held quarterly and is chaired by the Cabinet Member for Safe and Genuinely Affordable Homes. The aim of the forum is to bring together residents, elected members and housing managers to improve housing services. There is an average of 14 residents at each meeting representing various resident groups.
Housing and You
These events are run to make housing services more accessible to residents. A wide range of housing services run stalls and residents are invited to meet the teams and raise any issues. They are run twice a year at:
- Greenford Town Hall for council residents in the west of the borough
- Perceval House for council residents in the east of the borough
Resident Engagement Network
An information sharing network, enabling residents to find out more about council services and how they can become more involved. The events cover a range of housing related topics and residents can attend at Perceval House or online.
Estate Action Days
We hold 4 estate action days each year. Housing services run an estate walkabout in advance of the action day which residents are invited to attend. A range of housing services attend the walkabout. Abandoned vehicles are identified and action is taken to remove them. Communal areas are inspected and any actions needed are recorded and tracked. For the action day a range of housing services run stalls and residents are invited to attend to discuss any issues.
Customer Access Workshops
We run a series of customer access workshops where engaged residents attend and review the accessibility of housing services and make recommendations for service improvements. Residents have reviewed the accessibility of the housing content on the council website, the effectiveness of the website translation tool, the functionality of MyAccount, accessibility of housing hubs and how the housing service meets the diverse needs of our residents.
ROAR
Recognising Outstanding Achievements of Residents award ceremony. Residents are nominated for awards for contribution to the community. There are various award categories including a young persons award.
Resident mystery shopping
A group of resident volunteers carry out mystery shopping of housing services and report back to the Resident Housing Forum. They carry our mystery shopping of housing services through phone calls, site visits and observations. If you would like to become a resident mystery shopper please let us know.
Vulnerability Working Group
To provide strategic oversight, coordination, and accountability for initiatives that address resident vulnerability in the borough, with a focus on the Ealing 100 cohort, who are a representative group of the tenants and leaseholders currently being recruited.
The purpose is of the vulnerability working group is to:
- identify and monitor vulnerability indicators across housing, health, financial inclusion, and social wellbeing.
- coordinate multi-agency responses to support vulnerable residents.
- promote inclusive service design and delivery.
- make sure lived experience informs decision-making.
- oversee the work of sub-groups focused on specific vulnerability domains
Winter quiz for older residents in partnership with Wiser Heads and CASH
Wiser Heads is a resident led group which represents our older council residents who do not live in sheltered housing.
CASH is a resident led group which represents our sheltered residents.