We are always looking for new people to help us improve our housing services. Find out about how you can get involved in decisions about your home and neighbourhood. If you have any questions, contact the resident involvement team.
Housing board
We have changed how we understand tenant and leaseholder experiences. We know it’s important to include your views in the council's decisions. To do this, we are creating a housing board with:
- 3 elected members
- 3 independent members
- 3 tenants or leaseholders
The housing board consider tenant and leaseholder experiences before changing policies. Experts on the board will use recommendations from the housing forum to manage housing services in the borough.
The board meet every 3 months.
Housing forum
The housing forum is the main way to get involved and includes:
- tenants
- leaseholders
- senior managers
- a councillor (housing portfolio)
Its main goal is to work together to make housing services better. Recommendations from resident panels, scrutiny, and key performance indicators are reported to this forum.
The housing forum meet every 3 months.
Resident panels
This panel is the strategic engagement group for tenants and leaseholders. They help shape, challenge, and influence:
- building safety
- construction projects
- repairs
Senior management and the resident engagement team will support residents to have their say on issues for the whole borough and where they live.
The resident panel meet every 3 months.
Mystery shopping
Mystery shoppers test out our housing services to make sure we are meeting the needs of our residents. This is done by carrying out checks using:
- phone calls
- site visits
- surveys
- observations
There are 3 main reasons for carrying out mystery shopping, to make sure:
- council staff are polite and efficient when dealing with questions
- the correct information is given to residents when they contact us
- services are carried out to a good standard
Resident engagement network
This is an information sharing forum for tenants and leaseholders. It introduces them to our housing teams. This can help them understand the process and the other ways to be involved.
They can then share this information with their associations. Housing teams can also use this as a chance to consult on their work.
Campaigning for action in sheltered housing (CASH)
CASH is a community ‘umbrella’ group that represents all Ealing Council’s sheltered housing schemes. It is a forum to consult with sheltered residents on any changes that will directly affect them. Sheltered housing tenants are also given the chance to raise any tenancy issues.
As well as inviting council staff members, the committee invite external organisations who they feel may have topics of interest to the group.
Wiser heads
Wiser heads is a general needs community group based across the borough. They support council tenants in general needs accommodation, aged 65 and over.
The group focuses on:
- reducing isolation among elderly residents
- relieving hardship
- the social exclusion of older people
They hold regular meetings and activities.
Ealing Council Leaseholders Association (ECLA)
Leaseholders in the borough are represented by the Ealing Council Leaseholders Association (ECLA). ECLA helps the council meet and discuss the needs of leaseholders. It also allows leaseholders to learn about council services, future improvements, or changes that could affect them.
Representatives from ECLA also sit on the housing forum and the housing board.
Resident associations
A resident association is a group of people living in the same area.
They:
- act as a voice for their local community about issues like housing, antisocial behaviour, repairs, and cleaning.
- bring people together by organising community activities like fun days, coffee mornings, parties, and play and stay
A resident association is a legal body that supports equal opportunities and follow a code of conduct.
More about resident associations.
Ealing 100
The Ealing 100 will be a group of residents who are tenants or leaseholders. They will help to make sure housing meets the needs of underrepresented groups and address any inequalities which exist.
For Ealing, these groups are:
- young people (18-25 years)
- disabled people
- LGBTQ+
- carers (who are tenants and provide care for someone in their household)
- single parents
We want to make our engagement methods accessible to all diverse communities, especially those we have not reached before. By collecting detailed resident data, we can tailor our engagement strategies to meet community needs.
Equality and diversity
All groups consider and show respect for the opinions, circumstances and feelings of colleagues and the public. This includes everyone, no matter what their position, background, circumstances, status, appearance and any protected characteristics covered by the Equality Act 2010. This covers age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.