Mystery shopping
We want to make sure our services are easily accessible to you.
It is important that we answer our phones promptly and provide the right information to residents. Our resident inspectors help us test this.
Every 2 months, a team of residents test our customer access through mystery shopping, telephone and email scenarios, and face-to-face inspections. Inspectors get training and an inspection pack.
We are always looking for residents with the right skills to join our team. If you can spare a few hours a month to help us, contact the resident engagement team:
- telephone: 020 8825 6535
- email residentinvolvement@ealing.gov.uk