It is vitally important that our services are easily accessed by you, our customers. We need to make sure we are answering our phones promptly and providing the right information to residents. The council's resident inspectors play a vital role in testing we are doing just that.
Every two months a team of residents test our customer access through mystery shopping by carrying out telephone and email scenarios. Inspectors are given training, a mobile phone and an inspection pack to complete their duties.
We are always looking for residents with the right skills to join our team. If you can spare a few hours a month to test our services, please contact the resident engagement team on 0208 825 6535 or email residentinvolvement@ealing.gov.uk for more information.