If you are a resident, you will be given a named neighbourhood housing officer who acts as your single point of contact for any tenancy issues. If you have a question about your tenancy, such as wanting to move home or ending your tenancy, you can contact your local housing hub for help.
Hubs
Housing hubs are open on Mondays and Thursdays, 9am to 5pm.
If you are unable to attend in person due to mobility issues or are housebound, we can arrange a home visit. Please contact your neighbourhood housing officer.
Acton and Ealing
Address: Perceval House, 14-16 Uxbridge Road, Ealing W5 2HL
This hub does not have a reception, and you can only be seen with a pre-arranged appointment. Please contact your neighbourhood housing officer to arrange an appointment before you visit.
Hanwell
Address: Copley Management Hub, 1 and 2 Cheyne Path, Hanwell W7 1QR
Greenford, Northolt and Southall
Address: Gainsborough Tower, Academy Gardens, Northolt UB5 5PF
Estate offices
Havelock estate
Address: Havelock Advice Venue (HAV), Havelock estate, 33 Hunt Road, Southall, UB2 4QB
Office opening hours: Tuesdays and Thursdays, 9am to 5pm
Golf Links estate
We hold local surgeries at the Golf Links office twice a month. A neighbourhood housing officer and a rent income officer will be present to take enquiries relating to tenancy or rent in person. The surgeries run from 9am to 5pm on the first and the third Monday of each month.
Contact us
For tenancy related issues
Email: tenancymanagement@ealing.gov.uk
Telephone: 020 8825 5387 and select
Telephone lines open 9am to 5pm, Monday to Friday
For rent related issues
Email: housingrents@ealing.gov.uk
Telephone: 020 8825 8477
Telephone lines open 9am to 5pm Monday to Friday
For repairs related issues
Report communal and home repairs online
Telephone: 0208 825 5682 or 0800 181 744