Ealing Council is part of the Housing Ombudsman’s Complaint Handling Code.
The purpose of the code is to enable landlords such as the council to review their current complaints procedure and performance in relation to social housing tenants and to identify areas for improvement to ensure complaints are dealt with quickly and efficiently and that the experience for both the resident and the landlord is a positive one.
The council has recently carried out a self-assessment survey to ascertain its current position against the Housing Ombudsman’s Complaint Handling Code. Find more information on the findings from this survey.