Homelessness

Temporary accommodation - paying charges

Residents living in temporary accommodation are responsible for paying a weekly or monthly charge for accommodation.  

If you are living in temporary accommodation there are a number of payment options to make paying your charges easy.

Different ways to pay

  • Barcode invoice payment system at the Post Office or PayPoint outlet
  • Swipe card payment system at the Post Office or PayPoint outlet
  • Automated telephone payment system. Please call: 0300 456 0545
  • Pay online: www.ealing.gov.uk/tapayments
  • AllPay app: www.allpay.net
  • By standing order through your bank or by contacting your temporary accommodation rent officer on 020 8825 6079.

When making a payment please have your 13 to 15 digit account number to hand.

Even if you are claiming housing benefit, there will probably be a part of the charge that you must pay yourself. If you have difficulty making your payments, you should contact the income team on 0300 4560545 as soon as possible.