Homelessness

Please note that all contact is by telephone. From Tuesday 21 May 2024 the telephone number for our housing options and homelessness team has changed to 020 8825 8888. Please use this number only. Please do not go to Perceval House as it is shut to the public.

New customers at risk of becoming homeless

If you are likely to become, or already are, homeless, but you do not have an existing application with our service, please telephone our reception service on 020 8825 8888

If all staff are busy, you will be able to either leave a voicemail message with your contact details or email emergencyhousing@ealing.gov.uk

Existing customers with a housing solutions case officer

To discuss a case currently being dealt with by a housing solutions officer, please, in the first instance contact your own officer direct by email or on their direct line.

If your officer is away, please use the reception service number 020 8825 8888.