Please make sure that you read this information carefully

  • The law on homelessness changed in November 2012 - this means that accepted applicants will be helped to find housing by renting from a private landlord. You will not be offered a council or housing association home. 
  • There are not enough council and housing association homes in Ealing for those who want one - most of the homes we let are allocated to those who have high care and support needs and to council tenants who need to move because their homes are being knocked down and rebuilt.
  • You may not be able to afford to live in Ealing anymore - if you are affected by the government's welfare benefit cap and you cannot find paid work, you may have less money coming in each week. We will explain to you where you can afford to live and this may be outside of the Ealing borough. Find out more about welfare reform benefit changes on the GOV.UK website.
  • We are an emergency housing service - so we can only assist those we have assessed as being in the greatest need.

If you think you may lose your home and you live in the borough, contact housing solutions. They will provide you with information on what you should do.

What should I do if I'm at risk of becoming homeless?

The council's main priority is to help you to avoid becoming homeless. The earlier you discuss your problem with us the better chance we have of preventing you becoming homeless. You can either telephone housing solutions on (020) 8825 8888 or visit the Customer Service Centre at Perceval House, Ealing (opening hours: Mon-Fri, 9am-5pm).

What help can I get if I am homeless?

Prevention is better than cure when it comes to homelessness. Becoming homeless is likely to be a very stressful and unpleasant experience for anyone.

You should also be aware that being homeless does not give you the right to a permanent council home. All offers of council accommodation and nominations to housing associations have to be made from the council's housing register.

See information about applying for a council home

Permanent council flats and houses are in very short supply and most people who become homeless can expect to spend a long time in temporary or private sector housing. Please read the finding a home pages for more information.

Duty to refer

Some organisations need to let the council know about people who may be homeless or threatened with homelessness.

Before making a referral, a public authority must:

a) have consent to the referral from the individual;

b) allow the individual to identify the housing authority in England which they would like the notification to made to; and,

c) have consent from the individual that their contact details can be supplied so the housing authority can contact them regarding their referral

Those public authorities are:

  • prisons (public and private)
  • youth offender institutions
  • secure training centres
  • secure colleges
  • youth offending teams
  • probation services (community rehabilitation companies and national probation service)
  • Jobcentre Plus
  • accident and emergency services provided in a hospital
  • urgent treatment centres
  • hospitals in their capacity of providing in-patient treatment
  • social services authorities

Ealing Council's housing solutions service has chosen to use a software system called ALERT.

If you work for one of the above listed organisations you should have representatives who have a password for our referral system, ALERT. If this is not already the case, please register to access the ALERT system.

If you are unable to find out from your own service managers who is responsible for making the referrals, please contact us on dutytorefer@ealing.gov.uk