Supporting families programme privacy notice

Purpose for processing your information

The London borough of Ealing as Data Controller will be responsible for processing the majority of the personal data in relation to the government's Supporting Families Programme. This is a cross agency programme led by children’s services and aims to identify and help families with complex needs.

In order to do this, we need to use personal data. The UK GDPR and The Data Protection Act 2018 states that we must have a lawful basis or reason before we can start to collect or process your personal data. There are only six permissible reasons under the act which allows us to use your personal data and we must have at least one of these reasons. For the Supporting Families Programme the lawful bases are as follows:

  • Article 6: (e) Public task: the processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law. 
    Because we process special category personal data and criminal data we also need a basis under Article 9 & 10 of UK GDPR which are:
    • Article 9: (g) processing is necessary for reasons of substantial public interest, on the basis of Union or Member State law which shall be proportionate to the aim pursued, respect the essence of the right to data protection and provide for suitable and specific measures to safeguard the fundamental rights and the interests of the data subject;
    • Article 10: The local authority will collect the personal data under the public task basis (to fulfil their functions, in this case deliver services to troubled families) and agree to share this data with MHCLG under the public task basis (to fulfil our functions as a Government Department, in this case to improve services for troubled families).

Any questions regarding our privacy practices should be sent to the data protection officer for Ealing Council by email: or in writing to

Data protection officer
Ealing Council
Perceval House
14-16 Uxbridge Road
3rd Floor NE
Ealing W5 2HL

Why we need your information and how we use it

The Department for Levelling Up, Housing and Communities (DLUHC) is responsible for supporting families and improving services they receive from local authorities. By carrying out this research, the councili aims to find out:

  • how well services for families with multiple problems are working across the borough
  • how those families use public services and what benefits they get
  • the costs of providing services to families with multiple problems

To do this, the council wants to link information about your family with past and future information on your use of public services and your benefits.

The national Supporting Families Outcomes Framework has 10 main outcomes:

  • getting a good education
  • good early years development
  • improved mental and physical health
  • better managed substance use
  • improved family relationships
  • children safe from abuse and exploitation
  • families diverted from crime
  • safe from domestic abuse
  • secure housing
  • financial stability

Below these outcomes are descriptors of the family needs that make up the eligibility criteria and suggested data sources for identifying families with these needs.

To be eligible under Supporting Families, each family must include dependent children and or expectant parents. Each family must also demonstrate a minimum of three eligibility criteria or family needs as set out in the national Supporting Families Outcomes Framework.

You may or may not currently be receiving a service to help you deal with your problems.

What is the source of your personal data?

In most cases, we will get obtain your personal data directly from you or information that you have provided to another agency.

We collect the following information: name, date of birth, gender, last known address, National Insurance number (if known). Please note that any information you provide will not be used to make any decisions about what benefits you get, or services you use, now, or in future.

Who the information is shared with either internally or externally  

We are working with partner organisations, including:

  • The Metropolitan Police Service
  • The National Probation Trust
  • community rehabilitation companies
  • registered housing providers
  • The Department for Work and Pensions
  • Public Health England
  • children’s centres and schools
  • private and voluntary sector partners

The idea is to share relevant personal information about education attendance and exclusion, health, crime and anti-social behaviour, adults out of work and children and adults receiving social care services.

This is so we can work together in a joined up way to help each family. This information will be used in line with Article 6 of UKGDPR: (e) Public task: the processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law. The UK GDPR & DPA 2018 the Welfare Reform Act is the "clear basis in law" for data to be shared for the purposes of the Supporting Families programme.

We will strive to ensure that any personal data in our care will be kept safe and that where your information is disclosed to a third party, we will seek to ensure that the third party has sufficient systems, processes and procedures in place to prevent the loss or damage of personal data.

Your rights under Article 6 of UKGDPR and access to your information

Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.

For more information on all of your rights, please see the ICO website

As part of your overall rights you have the right to request a copy of the information that we hold about you. 

How to submit a subject access request

Further details on how the council complies with UK GDPR.

If you have any concerns

You have a right to complain to us if you think we have not complied with our obligation for handling your personal information; please visit our website or contact:

You can contact us about your concerns at or by writing to:

Data protection officer
Ealing Council
3rd Floor NE
Perceval House
14-16 Uxbridge Road
W5 2HL

 If you would like to know more about your rights under GDPR, and what you should expect from us, visit the Information Commissioner’s website.

The Information Commissioner is the UK's independent body set up to uphold information rights.

If you have any concerns regarding our privacy practices or about exercising your Data Protection rights, you may contact:

Information Commissioner's Office 
Wycliffe House
Water Lane

Telephone: 0303 123 1113 or 01625 545 745

Changes in your circumstances

You must notify us immediately if there are any changes in your circumstances and personal details so we can maintain an accurate and up to date record of your information.