If you pay business rates, you can use My Account to:
- set up direct debit payments
- get bills online instead of by post
- update your details
- check the rateable value of a property
Getting started is easy:
Find the online key on the front of your latest business rates bill.
If you already use My Account for personal use, you need to register for a new account as an organisation and use a different email address.
Upgrades to the customer portal
We recently upgraded our customer portal. When you next log in, you will need to:
- verify your account
- enter a one-time verfication for council tax and business rates
You will be asked to confirm a few digits from:
- your mobile phone number - last 3 digits
- your bank account details if you pay by direct debit - last 3 digits of account number
- the online key - reference found on your latest bill
- your postcode - please include a space (example: W5 2HL)
This verification step is only required once.
Multi-factor authentication (MFA) security
Each time you want to access your online account, you will receive an email with a unique verification code.
You must use that code to complete your authentication.
Please make sure you check your junk folder in your email.
eBilling enrolment
When you complete re-registration, you will automatically be enrolled in eBilling, which provides email notifications whenever a new bill is issued. This means that you will no longer receive paper bills by post.
If you prefer to receive your bills by post, you will need to untick the eBilling option in your account settings or contact us directly.