Why your business rates bill may not show your new relief yet
Your business rates bill dated 20 March 2026 for 2026/27 was created as part of our annual billing process in mid March. At that time, we used the information we had on your account then. We are now in a period before the new financial year begins on 1 April 2026, during which updated bills will not be issued. Any changes to your balance due to relief will be applied to your account and a revised bill will be issued after 1 April 2026, with your instalments recalculated automatically. You will not be asked to pay more because of this temporary delay.
My Account is the council’s digital portal, bringing together a range of council services accessible through a single sign-in.
Business rates customers can use My Account to set up direct debits, switch to paperless billing, update their information and search for the rateable value of properties, and much more.
It’s easy to get started. Just look for the online key on the front of your most recent business rates bill. If you are an existing My Account customer for personal use, you will need to register for a new account as an organisation using a different email address.
We are upgrading our customer portals on 9 December 2025
One-time verification for council tax and business rates
When you next log in, you will be prompted to verify your account.
You will be asked to confirm a few digits from:
- your mobile phone number - last 3 digits
- your bank account details if you pay by direct debit - last 3 digits of account number
- the online key - reference found on your latest bill
- your postcode - please include a space (example: W5 2HL)
This verification step is only required once.
Multi-factor authentication (MFA) security
Each time you want to access your online account, you will receive an email with a unique verification code.
You must use that code to complete your authentication.
Please make sure you check your junk folder in your email.
eBilling enrolment
When you complete re-registration, you will automatically be enrolled in eBilling, which provides email notifications whenever a new bill is issued. This means that you will no longer receive paper bills by post.
If you prefer to receive your bills by post, you will need to untick the eBilling option in your account settings or contact us directly.