If you are a leaseholder and need to report a communal repair, please use this form unless the matter is an emergency, in which case please call 020 8825 5682 or 0800 181744.
This form must not be used to report a defect in your home as this will delay any works to carry out the repair. To report a defect in your home, please call 020 8825 5682 or 0800 181744
Before you start
When reporting a repair, please be clear about the location, such as the nearest door number, floor level or the number on the item e.g. the lift number, streetlamp number etc.
We will also ask you for your contact details as we may need to contact you if we need more information or if we are unable to locate the repair.
You will not usually need to be at the property when the operatives attend to carry out the repair. If access through your property is required, we will call you in advance to let you know when we are coming.
Please note:
- each page will time out after ten minutes
- forms submitted after 4pm on a working day will be administered the next working day
Uploading supporting documents
You will be able to upload a photograph if you wish.
- Accepted file types: Word (docx), Acrobat (pdf), Excel (xlsx), Plain text (txt)
- Zip files cannot be uploaded
- We also accept photos taken on phones and tablets and the following image file types - jpeg, gif, png
- There is a maximum individual file size per document of 50MB.
What happens next
We may need to contact you if we need more information or if we are unable to locate the repair.
You can call our contact centre on 020 8825 5682 or 0800 181744 to get updates on a communal repair.
Filling in the form
The form cannot be saved and each page will time out after 20 minutes. If you think you will need more time, prepare your answers before you start the form. This helps make sure your information is not lost.
Copying and pasting answers into a form can cause an error. If pasted from Microsoft Word or PDF, these characters may show an error -.,'"£#:;=/\()?&+@!