Ealing Council's communications team handles all enquiries from journalists regarding the council, its services and policies.
Journalists can contact the media team on 020 8825 8686 or email: press@ealing.gov.uk
We operate an out-of-hours service for urgent media enquiries and emergencies 24-hours a day, 365 days a year. To be put through to our out-of-hours service call 020 8825 5000 and ask for the media office.
Filming in Ealing
If you are a professional film maker looking to film on location in either Ealing or Harrow, West London Film Office can help. Contact the office on 020 8825 6105.
Non-media related enquiries
If you are a member of the public and have a query about a council service, please contact the service responsible who will be happy to assist you or contact the council's customer contact centre on 020 8825 5000.
Social media acceptable use guidelines
Ealing Council uses social media to share information and engage with residents. We welcome their input and encourage you to join the conversation.
At the same time, the council is responsible for keeping its channels safe, respectful and factually accurate. This means the council’s staff may remove comments that are deemed offensive or inappropriate and, in rare cases, block accounts that repeatedly breach these guidelines.
By engaging with the council on social media, you agree to comply with these guidelines, as well as those of the platform you are using.
What to expect from the council
The council’s official social media accounts are as follows:
Listening: the council aims to read all messages and respond where possible or appropriate (responses would not be given to rhetorical questions, for instance). If you need a response about a service, please contact the council’s customer services through the appropriate channels, during standard working hours.
The council’s team promises to be human and polite.
It will publish content that is factually accurate.
Political neutrality means it is not possible to engage with, or respond to, party-political content.
What the council expects from you
The council asks that you treat others with respect. The following behaviours are not acceptable:
- swearing and offensive language
- sexism
- misogyny
- racism
- homophobia
- transphobia
- ageism
- ableism
- intolerance of religion or religious belief
- inciting hate or harm (for example, discrimination based on protected characteristics)
- false information
- harassment
- threats
- personal or defamatory comment about individuals, including council staff and councillors
- spamming with content unrelated to council business
The council may hide or delete content that it considers offensive, inappropriate or misleading.
Accounts that repeatedly breach these guidelines may be muted or blocked.
Threats, harassment and abuse will be reported to the police.
The council will not notify users directly when they are blocked and will not discuss individual moderation decisions publicly.
Sharing malicious or offensive content may constitute an offence under the Malicious Communications Act.
If you are blocked from interacting with the council on a social media platform and believe the action to be unfair or a mistake, you can contact us by email with details for us to review.
This policy is reviewed periodically to ensure it remains up to date.