Ealing Council's communications team handles all enquiries from journalists regarding the council, its services and policies.
Journalists can contact the media team on 020 8825 8686 or email: press@ealing.gov.uk
We operate an out-of-hours service for urgent media enquiries and emergencies 24-hours a day, 365 days a year. To be put through to our out-of-hours service call 020 8825 5000 and ask for the media office.
Filming in Ealing
If you are a professional film maker looking to film on location in either Ealing or Harrow, West London Film Office can help. Contact the office on 020 8825 6105.
Non-media related enquiries
If you are a member of the public and have a query about a council service, please contact the service responsible who will be happy to assist you or contact the council's customer contact centre on 020 8825 5000.
Social media acceptable use guidelines
We use social media platforms to help share information and respond to residents. Our main channels are:
We welcome and enjoy most comments and suggestions from people on social media, but we will not tolerate abusive or unacceptable posts on our social media platforms. We will block or mute accounts which interact with the council in an unreasonable way. We will also delete or hide posts we believe to be offensive or spreading misinformation.
The following behaviours will not be engaged with:
- swearing and offensive language
- sexism
- misogyny
- racism
- homophobia
- transphobia
- ageism
- ableism (especially prejudice against people with disabilities)
- intolerance of religion or religious belief
- inciting hate or harm (for example, discrimination based on protected characteristics)
- false information
- harassment
- threats
- personal or defamatory comment about individuals, including council staff and councillors
- spamming with content unrelated to council business
Threats, harassment and abuse will be reported to the police.
Sharing malicious or offensive posts on social media may also be found to be an offence under the Malicious Communications Act.
We will not notify people directly when they are blocked, and we will not discuss publicly on social media the reasons for a block being put in place.
If you are blocked from interacting with the council on a social media platform and believe the action to be unfair or a mistake, please contact us by email with details and we will look into what has happened.
This policy is reviewed annually.