Resident visitor vouchers

If you live in a controlled parking zone (CPZ) you can apply for resident visitor vouchers. These will allow your visitors to park in permit holder bays during the restricted hours. Visitor vouchers should only be used by people who are visiting your property. They are not to be used by people who wish to park in the CPZ without visiting your home.

Visitor’s vouchers can no longer be bought on the same day from Perceval House. Same-day visitor’s vouchers are only available via our Visitor Pay by Phone service.

Paper vouchers will only be issued until our current stock is consumed. If you are unable to apply for vouchers online for your zone, this means the stock for this zone has been consumed. You would be required to pay for your visitors to park using the Visitor Park by Phone service.

Visitor parking by phone

Visitor Park by Phone is a cashless way of paying for parking, operated for the council by RingGo. Same-day visitor’s vouchers are only available via our Park by Phone service.

Find out more about Visitor Park by Phone

Apply for vouchers online

Online applications take up to five working days from the date we receive your application. Before you begin the application process, you will need:

  • Your council tax number or, 
  • Your valid permit number, vehicle registration and pin number 
  • Your name and address 
  • Your credit/debit card details. (We accept MasterCard, Visa, Maestro or Electron) 

Please note: If you are a permit holder you will be asked to provide a pin number. If you do not have your pin number you can either call (020) 8825 6677 option 5, email or obtain your PIN number through the option located on the visitor vouchers online form (this only applies if an email address is held on record for your permit). PIN notification requests made online will be sent to the email address held on the permit record. PIN requests by phone can either be sent by post or by email.

If you would like your email address assigned to your permit record, please ensure you provide your email address during your phone call and explain that you would like your email address to be added onto your permit record.

In applying for our visitor vouchers you will be bound to our terms and conditions.

Apply for visitor vouchers online    


Resident visitor vouchers are charged at 60p per hour, up to a maximum, flat rate, all day fee of £4.50. 

If you purchase parking for your visitors using the Visitor Park by Phone service then the cost of parking is the same as visitor vouchers. You are also able to request text confirmation and reminders which are charged at an additional 10p each.