Residents reminded to share views on adults' social care charging

The consultation has been open online since 10 August 2018 via and will close 2 November. The council is encouraging residents to take part and express their views so that they can be taken into consideration when the final proposals are considered by cabinet on Tuesday, 15 January 2019.

There are proposals to change two aspects of the current charging policy, including taking into account the higher rate disability benefits in the financial assessment and introducing an administration fee for the care that the council arranges for those adults who can afford to pay for their own care. 

If one of the following applies to you, we would like you to complete the online survey:

  •        Receive social care support from the council
  •        Are a carer who looks after an adult who receives social care support
  •        Pay the council a financial contribution towards your social care support
  •        Receive a higher or enhanced rate of disability benefits from the DWP or
  •        You pay the full cost of your care at home.

The proposals potentially affect just over 1,000 residents in Ealing who receive care and support service from the council. Under the plans people who are eligible for a council care package would continue to have a financial assessment which would determine how much people can afford to contribute towards the cost of their care.

Councillor Binda Rai, cabinet member for health and adults' services, said: “There is a national social care crisis affecting the whole country and we need a funding solution from central government as soon as possible. We also need the resources to effectively tackle the challenges and demands that come from a growing and ageing population for our services, but unfortunately central government believe that this needs to be sorted and funded at a local level. 

“It is important that we look after our vulnerable residents and provide them with adequate care and we take this responsibility seriously, but this is also the most costly aspect of running the council. Our consultation will help us to understand the views of residents on changing the charging policy for those who receive the higher benefit rates. I would encourage people to fill in the questionnaire and for residents to contact the team if they have any questions about their care.”

A letter with a paper version of the survey was sent out to those residents that may be affected.

There is still time to complete the survey online and we actively encourage those affected or carers who an online survey at

The consultation team has visited 16 voluntary sector organisations, community and disability groups across the borough to provide information sessions or to hold consultation events.

The community benefits team can provide telephone based information on the consultation and can be reached on: 020 8825 8555 between 10.00 a.m. and 12.00 Monday, Wednesday and Thursday. 

Easy read and translated materials have been developed and are available upon request to or by visit