Consultation opens on proposed changes to charging for adults’ social care

The council is asking for residents’ views on proposals to change its charging policy for adults’ social care services.

There are proposals to change two aspects of the current charging policy, including taking into account the higher rate disability benefits in the financial assessment and introducing an administration fee for the care that the council arranges for those adults who can afford to pay for their own care. 

The proposals potentially affect just over 1,000 residents in Ealing who receive care and support service from the council. Under the plans people who are eligible for a council care package would continue to have a financial assessment which would determine how much people can afford to contribute towards the cost of their care.

The consultation is now open online at and will close on Friday, 19 October. The council is encouraging residents to take part and express their views so that they can be taken in consideration when the final proposals are considered by cabinet on Tuesday, 15 January 2019.

Councillor Binda Rai, cabinet member for health and adults' services said: “There is a national social care crisis affecting the whole country and we need a funding solution from central government as soon as possible. We also need the resources to effectively tackle the challenges and demands that come from a growing and ageing population for our services, but unfortunately central government believe that this needs to be sorted and funded at a local level. 

“It is important that we look after our vulnerable residents and provide them with adequate care and we take this responsibility seriously, but this is also the most costly aspect of running the council. Our consultation will help us to understand the views of residents on changing the charging policy for those who receive the higher benefit rates. I would encourage people to fill in the questionnaire and for residents to contact the team if they have any questions about their care.”

A letter with a paper version of the survey will be sent out to those residents that may be affected.

There is an online survey at

If you would like a visit by the Consultation Team to your community group to discuss the consultation please email

The Community Benefits Team can provide telephone based information on the consultation and can be reached on:  

020 8825 8555 between 10.00 a.m. and 12.00 Monday, Wednesday and Thursday. 

Easy read and translated materials are being developed and will be available upon request to