Care Quality Commission inspectors rated the reablement service, which is free to Ealing residents, as ‘good’ following its recent visit.
For up to six weeks reablement carers visit people at home who need support to do more things for themselves after a hospital stay, bereavement or other trauma. This could include personal care and helping people to cook for themselves, manage their bills or do light housework and laundry.
Inspectors interviewed carers and customers as part of their visit. They noted from these conversations that ‘People felt safe, were safeguarded from the risk of abuse and staff knew the action to take if they had any concerns.’
Kim Carey, interim director of adults services said: “We often receive positive feedback from customers and I am delighted that our services have been recognised as good by the Care Quality Commission as well.
"I would like to thank all of our carers who go out of their way to provide such a good service. Reablement is not only vital to help people get back on their feet, but is also one way of decreasing the dependency on other services."
There is more information on care and support sevices available on the CarePlace website.